Tag Archive for workplace communication

Communication Tip – Turning Resistance into Cooperation

More Quick Tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Communication-Feeling Fear in Difficult Conversations

More tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Invitation for Communication

More quick tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Effective Communication Tips from Misunderstood! The Fast Guide to Communicating at Work

LISTENING WHEN THE STAKES ARE HIGH AND EMOTIONS ARE RUNNING DEEP

One if the most difficult listening skills to master is the ability to allow another to vent completely before you offer advice, coaching, solutions or comfort. 

It takes fortitude to listen to complaints and grievances. 

The last thing most people want to do is ask a distraught or upset person if there is anything more they want to say….BUT , you must!

Yikes! Who wants to hear more whining, groaning, complaining or tales of woe.  As painful as it sounds, you must take the time to ensure the emotional storm has passed.

Jumping in to speak (even if there has been a long pause), before the last bit of sticky trash has come unstuck from the bottom of the barrel ensures you won’t be heard.  It’s  akin to  pouring clean water atop a thin layer of mud and expecting it to remain clean and  pristine. Not going to happen.

So you must ask, “Is there anything more?”  And if there is, you must listen and then ask again. Not until the answer is a resounding (even if whispered), “no–that’s it” can you offer your thoughts.

Try it. It works.

Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up is now available at Amazon. Pick up a copy and get your bonuses–today! In the meantime, get your FREE 6-part audio series, The Power of Effective Communication simply by entering your name and email in the box to your right.

Communication Tips from Misunderstood! The Fast Guide to Communicating at Work

Communication Skills – Keep Cool Under Pressure

Non-Verbal Communication to Power Up Your Message

Your non-verbal communication is more powerful than your words–when the two are not aligned. If you want your words to be more influential, to carry more weight and authority then you must make certain your non-verbal message is congruent with your verbal message.

Here is one tip for using non-verbal communication more effectively:

In low-risk conversations your non-verbal message i.e., your body language and the sound of your voice, naturally support your words. You sparkle, smile and stand straighter when you’re elated and slump and frown when you are not. But, there are times when you want to appear confident when you are not feeling confident. If you ignore your body and voice relying only on your words your body will betray you every time. To match the two, breath from your belly, straighten your back and relax your jaw, this prevents your voice from sounding pinched and your body from appearing timid. This posture will send a positive message to your mind and you’ll begin to feel as confident as your words.

Try it and let me know.

Copyright 2010 Allie Casey
Excerpt from my forthcoming book, Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say it and When to Shut-up

Communicating -Remove the Roadblocks to Receiving Your Message

Distractions are a major cause of misunderstandings during a conversation. Help your listener by removing as many obstacles blocking the path to your message. You won’t be able to control internal filters such as mental or emotional instability, but you can be aware of physical distractions such as illness, hunger or fatigue if you’re observant, present and aware. Obvious anxiety or fear can be lessened by letting your listener know that you are aware of those emotions.

Help remove language barriers by speaking clearly, enunciating and avoiding excess words. Move to a different location if noise or visual distractions are present.

Copyright 2010 Allie Casey
Excerpt from Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say it and When to Shut-up!

Feedback–How to Provide Positive Gift-Giving Phrases

Sometimes giving positive feedback is as challenging as giving negative feedback. The difficulty is sounding positive and specific not just enthusiastic and generic.  Everyone is in the position to offer “gift-giving phrases”–boss to employee, co-worker to co-worker, salesperson to customer, parent to child, spouses, partners and so on.

Here are a few gift-giving phrases: (be specific with the details)

  • You really made a difference by ___( sharing your expertise, pitching in to help…)
  • I’m impressed with your____( ability to handle angry customers, insight into this project…)
  • You got my attention with___( your interpretation of the research…)
  • You can be proud of yourself for___(handling that misunderstanding with diplomacy….)
  • One of the things I enjoy most about you is___(your ability to make others feel good…)

Share your own gift-giving phrases below.

Want more communication tips you can use immediately? First, put your name and email in the boxes in the upper right and get your Free 6 part audio series on communication. Second, pick up a copy of Misunderstood! The Fast Guide to Communicating at Work-What to Say, How to Say It and When to Shut Up. Lastly, give someone a gift today by using one of the phrases above. You’ll make the world a better place.

Communication– The “Keep Your Cool” Formula – 3 Easy Steps

Sometimes it helps to have a quick formula that’s easy to remember, easy to post where you can see it and easy to implement. In touchy communication situations when emotions might thwart clear thinking try these 3 steps:

1. Observation – Observe the pace, voice, eye-contact and posture of your listener. Pay attention to emotions, intentions, and any mental or physical distractions. Match and step it down if emotions are high.

2. Adaptation – Shift your style to communicate in the way your listener likes to communicate. A small adjustment now saves time, money and effort later.

3. Confirmation – Verify that the translation and comprehension of your message matches your intention. (and be honest about your intention-is it aligned to your highest self?)

Ready for more tips you can use? Just enter your name and email in the boxes to your upper right and get FREE Instant Access to your 6-Part Audio Series – The Power of Effective Communication now. Go. 6 short audios that can change the way you communicate. or CLICK HERE