Archive for persuasive speaking
Giving a Speech? What to Do If You Aren’t Connecting to Your Audience
Posted by: | CommentsHave you ever given a speech or presentation only to find that your audience isn’t responding? Maybe you’ve experienced the blank stares, the low hum of chatting, no response to your effort to engage or worse. It’s enough to swear off opening your mouth to more than an audience of one. Don’t despair.
Here’s a few tips to connect more effectively with your audience:
1. Learn as much as you can about your audience before your talk. If you have access to the meeting planner ask very specific questions about the makeup of the group including: male to female ratio, age range, occupations, experience. Don’t forget to inquire about the group’s expectations of the meeting and your speech.
2. Not all audiences respond the way that you might like them to respond. I learned early on that some audiences, particularly highly analytical individuals–engineers, some military, high-tech workers–often respond with little emotion, facial expression or overt engagement. At first I thought I was totally missing the mark until I asked my audience, both individually and as a whole, if they were getting what they needed from my training. It meant that I needed to notice more subtle signs of engagement ie. copious note taking or concentration vs. blank stares.
3. Be flexible in your ability to shift your presentation. If you notice that you are not connecting to your audience you must have a way to shift your presentation or discard it altogether! I probably just scared the beejeezus out of you some of you with that last comment. First let me give you a few things you can do to shift your presentation.
a. Ask your audience if the information you are providing is helpful. Listen to the response even if you get a knee-jerk “yes.” You may need to dig a bit deeper to find out what they are responding to and proceed in that direction.
b. Shake things up by doing something unexpected. Show some real emotion and dump the logic. Dump your power point and speak from the heart. Change your voice, your posture or make an outrageous statement. Invite controversy. Contrary statements arouse interest.
c. Move into your audience, if you have that kind of flexibility, so your audience must physically shift in their seats. Physical movement helps wake them up.
4. If you notice that your message is the wrong message you’ll need to make a big change.
Let me share a quick story with you.
I was slated to speak to a mixed audience of hospital personnel everyone from doctors to the security guard. The topic was on motivation and it was a full day training. The problem was that I polled my audience first thing about what their expectations were from the day’s training. Guess what? Their expectations did not match the curriculum at all. I could have pressed ahead and tried to make some concessions to their needs.
But I didn’t. I took a huge risk but I asked permission of my audience if it would be okay if I tossed the agenda and the learning guide and simply honored their request to learn about self-motivation. (The course curriculum was about motivating team members.) I also asked for their patience with my flow and continuity since I would not be working from a course outline. With that permission I created a completely audience-centered, experiential day of training for them. Luckily it succeed as noted by the group’s feedback.
I do not suggest this option unless you have confidence in your knowledge and presentation skills.
5. Cut your speech short. No one is going to feel cheated. Trust me your audience will appreciate your consideration. This works especially well if you are speaking after other speakers who have gone overtime.
Let me know what works for you.
Want to have Allie speak to your group? Click here to learn more. Pick up a copy of Misunderstood! The Fast Guide to Communicating at Work-What to Say, How to Say It and When to Shut Up for more tips and techniques.
Speaking with Confidence – How to Get Valuable Feedback
Posted by: | CommentsThe most powerful communication tool you can learn is the ability to give a talk–a speech, a presentation, a pitch. Call it what you will but without this skill you will never feel that commanding confidence needed to sell your product, service, idea, or yourself in a way that gets others to believe in you and consequently buy in.
Speaking well is a learned skill. That’s the good news. The bad news is Read More→
Communicating at Work – 5 Steps for Managing Resistance to Change
Posted by: | CommentsResistance to change is a common workplace challenge. Poor communication contributes to the push-back that comes with rolling out new procedures, a change in status, a physical move or launching a new project.
The dissension can come from a single voice or the collective whole.
Try these 5 steps for gaining cooperation:
1. Spell out and communicate both orally and in writing, exactly what the changes are and how they will affect individual positions.
2. If you choose to entertain objections set a time frame and stick to it. A never ending gripe session serves no one.
3. Listen to the emotions and the underlying fears that are often couched in vague complaints such as “this will take too much time.” The fear may be that the employee will have to stay later and miss picking up their child on time.
4. Check your interpretation of the complaints by reflecting back what you have heard.
5. Consider suggestions and set a follow-up date for the outcome. Not all changes have that kind of flexibility but you might be surprised at what can be adjusted for better buy-in.
Employees simply want to be a part of something bigger. Use this opportunity to communicate honestly and create a deeper connection and the odds for cooperation will increase.
Find more tips for communicating effectively at work in my book, Misunderstood! The Fast Guide to Communicating at Work – What to Say, How to Say It and When to Shut Up. Buy it at Amazon.com
Leadership–10 Qualities for Success
Posted by: | Comments
Leadership requires far more than a list of 10 qualities but for the sake of space and feedback I’ve listed a few I don’t usually see mentioned.
It goes without saying that the broad category of communication skills is a quality I believe every leader needs to succeed so I’ve chosen not to put it on my list. I consider communication skills to include speaking, presenting, selling and persuading. I did, however, include listening on my list simply because some things require emphasis.
Here’s my list:
1. Listening--and being able to ask “is there anything more?”
2. Empathy–and having a deep understanding of priorities (using the 10,10,10 method)
3. Inspiring–and developing an environment that supports motivated people
4. Courage–and the conviction to carry out intentions and tough decisions
5. Clarity of intention–and the insight to question your motives
6. Servant Leadership–and the wisdom to know what that means
7. Humor–and humility, they often travel hand-in-hand
8. Vision–and the ability to enroll your team in the journey
9. Vitality–even the physically incapacitated can possess the extraordinary mental vigor to lead
10.Confidence–not arrogance but faith in your abilities to lead
and 10+ Trustworthiness and Moral Fortitude
Your thoughts?
Communicating at Work – Negotiating and Persuasive Conversations
Posted by: | CommentsNegotiations and persuasive communication are the skills most requested by business professionals. Communicating in the workplace requires tact, awareness, timing and the right words.
Here are three more key elements for successful negotiating and persuasive conversations:
1. Keep control of your emotions.
Negotiations trigger your emotions when you fail to realize that you are an adult speaking to another adult. Too frequently people fall into the “child-to-adult” role where pleading replaces negotiating. If you find that your emotions are surfacing excuse yourself from the situation rather than blundering ahead while blubbering. Get a hold of yourself–you’re an adult.
2. Know what you want–specifically.
Don’t leave the details of your request up to someone else. I once negotiated the terms of my firing. (Yes, everything is negotiable!) I was young and caught off guard (most people are) and found myself losing control. (see #1 above) I stated that I wanted further discussion but that I needed to leave the building for a short time. This gave me time to make decisions about what would serve me best in the next few weeks. I came back and asked for 1.) an office 2.) in another building where I could make calls 3.) a receptionist that would receive and forward my calls without comment and 4.) at least 3 weeks to conduct my job search. I don’t know where I got the nerve to ask for this but I felt the firing was unjustified. I got everything. And I got a job with a 43% increase within a week. Know what you want.
3. Know who you are talking to.
Will you be speaking to a dominant personality with a tendency toward angry outbursts? Or will you be lucky enough to be engaging a logical person or someone with high empathy? Tailor your communication to the behavior type you’ll be persuading or negotiating with.
Negotiating is a learned skill necessary for business success. Invest some time to learn the language and you’ll begin to feel at ease in any persuasive conversation.








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