LISTENING WHEN THE STAKES ARE HIGH AND EMOTIONS ARE RUNNING DEEP
One if the most difficult listening skills to master is the ability to allow another to vent completely before you offer advice, coaching, solutions or comfort.
It takes fortitude to listen to complaints and grievances.
The last thing most people want to do is ask a distraught or upset person if there is anything more they want to say….BUT , you must!
Yikes! Who wants to hear more whining, groaning, complaining or tales of woe. As painful as it sounds, you must take the time to ensure the emotional storm has passed.
Jumping in to speak (even if there has been a long pause), before the last bit of sticky trash has come unstuck from the bottom of the barrel ensures you won’t be heard. It’s akin to pouring clean water atop a thin layer of mud and expecting it to remain clean and pristine. Not going to happen.
So you must ask, “Is there anything more?” And if there is, you must listen and then ask again. Not until the answer is a resounding (even if whispered), “no–that’s it” can you offer your thoughts.
Try it. It works.
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