Tag Archive for Customer Service

What Your Customers Really Want from You


What your customers really want from you is remarkable similar to what you want from your customers. 

What customers want from you is:

1. To be honest and tell the truth
2. Respected and understood
3. Inspired to buy and not be oversold

What you as a sales person want is:
1. Customers who are honest and tell the truth
2. To feel respected and understood
3. To use your creative talents to inspire others

So in the end use good communication skills in your sales conversations:
 Tell the truth.  Be respectful and listen to understand. Inspire others. Don’t oversell.

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Watch for Future Sales!

 

Communicating at Work –Would You Do Business with You?

If you are not regularly playing “mystery shopper” in your own business it just might be time to put on the dark glasses and experience your business from your consumer’s point-of-view.

Ask yourself the following questions before and during your evaluation:

1.  What is your first impression–not just from a personal encounter but from all communication touch points online and offline? How does this first encounter make me feel? Was I uplifted, frustrated, neutral or apathetic?

2. If you receive your product in the mail or delivery service ask yourself if the delivery was prompt. Did the packaging hold up? Was it too easy or too difficult to open? Was  there anything special about the packaging that caught my attention? Was the packaging excessive or lacking in protection?

3. What feelings came up when I open the product? Was it easy to use or complicated? Did the  marketing/sales materials match the product and my expectations? How do I feel about the company as a result of this experience? Continuously rate your “feelings and perceptions” on a scale of 1-10. Is your rating continuously high Read more

Business Communication – Customer Service – Intuition – What Counts?

I need to immediately replace my air conditioning unit–yes, the whole shebang. Why the urgency? I’m in Orlando–can you say 85 degrees plus humidity. Lucky for me I’m a warm weather gal but even I have my limits.

So I’m waiting for the second of the 3 AC services I’ve been in contact with to show up and give me a quote. Which, of course, got me thinking about how businesses communicate…you knew I was going there right?

The first contender, whom I called directly, shows up a few minutes late but he did call a few minutes prior to our appointment time to let me know he was running behind. No points off…he called promptly and I know how things go in labor service.

He explains everything and calls me to come downstairs Read more

Customer Service – Policy Plus Personality

From Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up