Workplace misunderstandings are costly, stressful and potentially damaging to your career–especially if you created the communication snafu. Knowing how to handle communication blunders while keeping your composure can save a job, a reputation or a business relationship.
Sometimes even good intentions go bad. Early in my career I created a bad situation just because I was trying to do the right thing—serve a customer. If you’ve ever worked in commission sales perhaps you can relate.
While we were expected to help all customers, it apparently was not correct to be too helpful. (Yes, you’re reading a bit of disbelief on my part in that sentence. More years of experience tells me otherwise…but that’s another post.)
At the time, my helpfulness caused the customer to want to switch horses in mid-stream and work with me. That, of course, was not going to sit well Read more