Archive for conflict resolution

More Quick Tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

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More tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Categories : Communication
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Jul
26

Invitation for Communication

Posted by: Allie Casey | Comments (0)

More quick tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Categories : Communication
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One if the most difficult listening skills to master is the ability to allow another to vent completely before you offer advice, coaching, solutions or comfort.  It takes fortitude to listen to complaints and grievances. The last thing most people want to do is ask a distraught or upset person if there is anything more they want to say.

Yikes! Who wants to hear more whining, groaning, complaining or tales of woe. But you must! Jumping in to speak (even if there has been a long pause), before the last bit of sticky trash has come unstuck from the bottom of the barrel ensures you won’t be heard.  It’s  akin to  poring clean water atop a thin layer of mud and expecting it to remain clean and  pristine. Not going to happen.

So you must ask, “Is there anything more?”  And if there is, you must ask again. Not until the answer is a resounding (if quiet) “No–that’s it.” can you offer your thoughts.

Try it. It works.

Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up is coming soon. Watch for it. In the meantime, get your FREE 6-part audio series, The Power of Effective Communication simply by entering your name and email in the box to your right.

Categories : Communication
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Categories : Communication
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Sometimes it helps to have a quick formula that’s easy to remember, easy to post where you can see it and easy to implement. In touchy communication situations when emotions might thwart clear thinking try these 3 steps:

1. Observation – Observe the pace, voice, eye-contact and posture of your listener. Pay attention to emotions, intentions, and any mental or physical distractions. Match and step it down if emotions are high.

2. Adaptation – Shift your style to communicate in the way your listener likes to communicate. A small adjustment now saves time, money and effort later.

3. Confirmation – Verify that the translation and comprehension of your message matches your intention. (and be honest about your intention-is it aligned to your highest self?)

Ready for more tips you can use? Just enter your name and email in the boxes to your upper right and get FREE Instant Access to your 6-Part Audio Series – The Power of Effective Communication now. Go. 6 short audios that can change the way you communicate. or CLICK HERE

Categories : Communication
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The next time you communicate with someone, especially when you are trying to resolve a conflict, practice giving them 100% of your attention. It means using direct eye contact. And, it means listening to what they’re saying and to what they’re not saying. Pay attention to body language and listen to the tone, pitch and volume of their voice to catch their true meaning.

Richard Moss says, “The greatest gift you can give another is the purity of your attention.”

Giving 100% attention also means doing the difficult internal work of keeping your mind totally focused on them–not allowing yourself to focus on what you are going to say when they stop talking or wondering what you are going to have for lunch.

When you communicate, make the other person feel that, while they’re with you, they are what matters most.

For more 29 more tips and techniques get your FREE Instant Access 6-Part Audio – The Power of Effective Communication by entering your name and email in the box on your right.

Categories : Communication
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