Tag Archive for Confidence
Alas, miscommunication by management teams is alive and well.
I was reminded of this when meeting with a friend this week. He shared with me his frustration at a significant change his company made without consulting those it affected.
How does this happen?!
This particular change will spread beyond a mere inconvenience for associates, it promises to challenge family members of these associates in perhaps devastating ways.
Management decided that this particular team was now going to alternate night and day shifts forcing associates to work two weeks on the day shift followed by two weeks on the night shift.
Forget the fact that the detrimental effects of this kind of schedule have been well documented including loss of productivity and higher incidences of mistakes and accidents.
What shocks me most Read more
Assertive communication means you have the right to stand up for yourself while still respecting the rights of others. Aggressive behavior is when you believe you have rights but no one else does. Passive behavior is the opposite. You believe you have no rights but others do.
Assertive behavior is finding the balance between the extremes. Obtaining that balance isn’t always easy especially with aggressive or abusive co-workers. Here are a few tips to help when a colleague slips into aggressive communication.
1. Recognize that your co-worker may be suffering from stress that isn’t visible to you. Problems in personal relationships, money woes, challenges with children, health issues or even the morning’s miserable traffic are examples of stressful events that can trigger abusive behavior.
2. Do nothing. Let your colleague vent as long as you are not in physical danger. If you sense an altercation is about to escalate remove yourself from situation–immediately. If you feel the need to say something try, “Bill, this is getting out of hand. I’m leaving now. I’ll check back in a short time and we can continue once we cool down. Avoid saying, “calm down.” Only a 911 operator should use that phrase.
3. Remember that the first wave of anger is probably not the last. Use the pause to clarify what you heard and understood. Calmly state, “If I understood you correctly…” Your co-worker’s rage is usually associated Read more
I believe in coaching.
I’ve sought out coaching in every phase of my life. I think back to one of my very first coaches (when I was in my twenties) and can’t believe I actually did what she wanted me to do to get a raise. **
But I did it. Not only did I get a raise and a new title — I also got Read more
If you’re an entrepreneur, coach, consultant, healing professional or service provider who wants to market your services but you’re still stumped at what to say to promote your services (expo or otherwise) then read on.
So here’s what I learned about promoting your services after exhibiting at a recent expo that I would like to pass along to you:
1. Get the best table you can you get. I knew exactly where wanted to be and why. The key to getting what you want is to ask and then shut-up. So why did I want this particular table?
a . When you walk into the room and looked straight ahead you can’t miss my banner.
b. It had an electrical outlet close by. I always bring a light to shine up at my banner and I have videos (of me) running to demonstrate what I do for prospective clients.
c. I could hang my banner with ticky tack and still be trade-show compliant.
d. It was in a corner – giving me a bit more real estate.
e. Bonus – there was a tall (albeit artificial) tree in that corner that enhanced my display and was a perfect backdrop for my easel.
2. Get out from behind your table and start talking (and listening) to people.
Don’t attack, don’t make an immediate offer, just ask a friendly non-salesy question, listen and engage.
I met a home inspector who clearly knew his business and after some dialogue he asked me why he would need my program. I told him he wouldn’t need it…but that maybe someone he knew did. He nodded his head and acknowledged that he hadn’t considered that. We were simply engaged in meaningful and fun conversation.
3. If you have something to demonstrate–then demonstrate it. I can’t tell you how many tables I went to where demonstrative products sat flat on a table with no engagement at all.
Here’s what I mean:
a. If you sell jewelry have a mannequin or better a live model actually wearing different pieces with different outfits. It’s one thing if you are wearing the pieces but imagine a live model moving through the crowd putting on and taking off pieces to show the versatility of mixing pieces, colors and styles together. I don’t know about you but that would catch my eye.
b. If you are promoting a dance studio then…do I have to say it…dance. Dump the table and just show me what you do!
c. If you sell an MLM online service then highlight the key result with an oversize graph, or provocative question.
4. Make sure that what you are promoting is understandable to anyone walking by your table should you be away from your table for a few minutes or engaged with someone else. I admit I had a bit of challenge with this at my first show.
In the past I confused people by putting more emphasis on my books rather than on the seminar (the real service I was promoting.) This time the book was credibility support only.
I passed some tables a few times just to see if I could figure out what they were selling without asking questions…honestly, I still don’t know what a few of them were offering.
5. Do something fun.
I wrote about this in a previous article. I have a big white board on an easel and hand write in large letters, FREE KISSES!
You can bet that gets attention. The women go directly to the big bowl of kisses and the men stop, look around with an uncertain look wondering if I’m promoting the real deal. Either way I win. What’s a few kisses among friends!
6. Understand that your energy and your engaging conversation opener is more important than anything else.
You can ask if they are also promoting a business or just networking. Either way it’s an opportunity to learn about them. Contrary to popular belief not everyone is your client but everyone has a story.
Just have fun and be of service!
Lately, I’ve been stepping up my local networking sometimes attending business connections groups two or three times a day.
Which means I’ve heard many speakers give their talks over the last few weeks.
Some speakers do an excellent job, some okay and some…well, I applaud their courage.
This week, unfortunately, I heard one of those…not so fabulous talks. The speaker was confident, knew his stuff and was clearly enthusiastic about his services.
The problem? I didn’t learn anything of value…anything worth taking a note about.
And, I wasn’t the only that felt that way.
In fact, I’m often quite generous and forgiving because I know how difficult it can be to construct a talk that has value, honors your audience and naturally leads into an offer I might (or might not) be interested in.
Unsolicited comments from my table mates voiced their disappointment in this speakers presentation. One leaned in and whispered, “He needs help.” The person on my left said, ” I stopped listening five minutes ag0.”
What a shame! A real lost opportunity for the business owner who gave the talk.
Are you giving real value when you speak?
Here’s a few questions to ask yourself before you get before a group.
1.) Is the information I’m giving just general knowledge for this particular group?
2.) Will I give them a new perspective on something they might already know?
3.) Will my audience relate to my information and be able to implement it quickly?
4.) Did I create a system or a formula that really drills down into a problem so my audience walks away feeling that got real value?
5.) Am I generous in providing real answers to issues my audience experiences?
6.) Will I be making an offer that relates to my topic and serves the group I’m speaking to?
7.) Does my intro honor the audience for taking the time to listen to you?
These are not all the questions you need to ask but they are a jumping off place.
If the above mentioned speaker had asked himself even questions 1 through 3 he might have changed his talk enough so my table mates and I commented on his brilliance rather than his boorishness!
Need more help constructing your talk?
Check out these Free tutorials I’m doing. Here’s the link:
If you’re in Orlando, FL on August 20th then join me for the Say It to Sell It Now! Live Seminar.
Decision making becomes a chore for me when I haven’t established clear priorities…and maybe it’s the same for you.
Priorities may be dictated by any number of things including: your feelings, personal goals, your health, business mission, deadlines,or your mother’s voice bouncing around in your head. But honestly, establishing priorities is as simple as Stephen Covey’s rule: First Things First.
So simple, yet no so easy. Start with logic but don’t end there. Even if you do manage to set your priorities there’s one more thing you must do– check in with our intuition because even logic has its limitations.
Don’t ignore this powerful decision making tool. Your intuition is an internal compass pointing the way to the decision that honors your life purpose.
But accessing clear “inner communication” can fail when clutter abounds. Physical clutter, mental clutter and emotional clutter.
If you’re not feeling confident making decisions it just might be time clear your space, get quiet, think less and feel more.
Want to use this article on your website or your own ezine? Share the knowledge but you MUST include the following: Allie Casey , Communication Coach and Reinvention Specialist, can help you and your team ramp up your communication for more productivity and profits with fewer misunderstandings and headaches. To get your F.R.E.E. audio course, more communication articles and information visit www.alliecasey.com.
I invite you to get your Free Strategy Session if decision making, life purpose, or communication keeps you from creating the life you want. Click here to learn more.
If you are due for a change–a personal Spring cleaning, of sorts–you’ll want to take note of your talents and passions. What comes naturally and easy for you? Talents, which are innate, are different than abilities, which are learned.
The next time you feel a lack of confidence, remind yourself of the talents you naturally possess. Talents don’t come and go; they are with you all the time. Speaking of time, the things you are truly passionate about are the ones that make you lose track of time. Passions may be things that come so easily for you, you can’t imagine why anyone would pay you to do it.
If you are reinventing yourself but don’t quite know what you want to be this time around, well, those passions and talents of yours are the things you want to put at the top of your list!
You have every reason to remain confident knowing that you always have talents that can be accessed and used when you need them. Don’t pooh-pooh anything. Remember, Oprah loves to teach, Martha Stewart loves homemaking, The Cake Boss loves to bake, Denise Austin loves to exercise and Andrew Zimmern loves to eat weird food! Hardly the things we think would make a lucrative career.
Dismiss nothing. Consider everything. You just never know what you can turn into a living and have fun doing it.
Let me know what you’re passionate about.
Still not sure what you want to be when you grow up? Then call me for a FREE Strategy Session and let’s get you on the right path.