Tag Archive for Communication Articles

Communication or Business Starts with Your Why–Simon Sinek said it Best

I never tire of listening to Simon Sinek’s 18 minute Ted Talk. Why? It keeps me in touch with my own “why.” Why do I do what I do? Because I believe every painful, comical, costly misunderstanding is rooted in communication…I believe in improving our “understanding”–one person at a time–to make the world a better place.

Here’s Simon Sinek’s take on selling with your “why.”

What’s your thoughts?

Assertive Communication at Work – How to Manage an Aggressive Colleague in 8 Steps

Assertive communication means you have the right to stand up for yourself while still respecting the rights of others. Aggressive behavior is when you believe you have rights but no one else does. Passive behavior is the opposite. You believe you have no rights but others do.

Assertive behavior is finding the balance between the extremes. Obtaining that balance isn’t always easy especially with aggressive or abusive co-workers.  Here are a few tips to help when a colleague slips into aggressive communication.

1. Recognize that your co-worker may be suffering from stress that isn’t visible to you. Problems in personal relationships, money woes, challenges with children, health issues or even the morning’s miserable traffic are examples of stressful events that can trigger abusive behavior.

2. Do nothing. Let your colleague vent as long as you are not in physical danger. If you sense an altercation is about to  escalate  remove yourself from situation–immediately. If you feel the need to say something try, “Bill, this is getting out of hand. I’m leaving now. I’ll check back in a short time and we can continue once we cool down. Avoid saying, “calm down.” Only a 911 operator should use that phrase.

3. Remember that the first wave of anger is probably not the last.  Use the pause  to clarify what you heard and understood. Calmly state, “If I understood you correctly…”  Your co-worker’s rage is usually associated Read more

What Message will You Share to Inspire Others this New Year?

Happy New Year Friends!
Forget last year–make 2012 your best year yet.
Buckle up for the ride 2012 promises to bring.
(Archive this short video when you need a nudge.)

Say It to Sell It Now! Free Tutorial #3

Click >>Say It to Sell It Now!

Don’t Wait to Communicate – Here’s Why

Fearful of Asking for Feedback?

Do you ask for and listen to feedback from the people that can help you the most? Co-workers, clients, the CEO and, of course, customers are you biggest source to unlocking your professional growth or increasing your business.

Most people are afraid to hear the unvarnished truth about themselves or your business but feedback is like exercise…rebuilding the tiny tears in your muscles after a good workout is what makes you stronger. Listen to others with the intent to grow stronger and the tiny tears in your ego can blossom into your becoming a more empathic individual. And that’s good for you and your business.

Ask the right questions and listen without judging. Decide what might be true and then commit to making changes. Try it.

Learn more communication tips in Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up. Learn more here.

How to Feel More Confident When Making Decisions

Decision making becomes a chore for me when I haven’t established clear priorities…and maybe it’s the same for you.

Priorities may be dictated by any number of things including: your feelings, personal goals, your health, business mission, deadlines,or your mother’s voice bouncing around in your head. But honestly, establishing priorities is as simple as Stephen Covey’s rule: First Things First.

So simple, yet no so easy. Start with logic but don’t end there. Even if you do manage to set your priorities there’s one more thing you must do– check in with our intuition because even logic has its limitations.

Don’t ignore this powerful decision making tool.  Your intuition is an internal compass pointing the way to the decision that honors your life purpose.

But accessing clear “inner communication” can fail when clutter abounds. Physical clutter, mental clutter and emotional clutter.

If you’re not feeling confident making decisions it just might be time clear your space, get quiet, think less and feel more.

Want to use this article on your website or your own ezine? Share the knowledge but you MUST include the following: Allie Casey , Communication Coach and Reinvention Specialist, can help you and your team ramp up your communication for more productivity and profits with fewer misunderstandings and headaches. To get your F.R.E.E. audio course, more communication articles and information visit www.alliecasey.com.

I invite you to get your Free Strategy Session if decision making, life purpose, or communication keeps you from creating the life you want. Click here to learn more.

Communication – Starts Before Speech

The process of communication gets initiated even before you utter the first syllable.  If being misunderstood while communicating is something you have experienced, you need to read on and find a solution to the problem.

Account for Communication Filters. You must consider how your listener might be filtering your message. What is her perception on receiving your message? Is the message too emphatic and in a tone which is too demanding on her? Is there a language barrier? If your listener speaks a different dialect or a different language, interpreting your message may lag behind the pace of your speaking. These filters, if not removed, break the communication process. Communication filters are inherent to the process of communication and some major reasons why they creep in are:

–        Cultural Differences. Are the two communicating parties from divergent cultural backgrounds? Different religious overtones? These differences could color the way your message is received and perceived. Be aware of such a difference.

–        Level of Education. Varying levels of education between communicating parties need a higher level empathy on the part of the better educated. The other party might be feeling threatened by an imposing attitude or show of more knowledge.

–        Different Social Levels – A huge barrier and an obstructive filter to efficient communication. Your feeling of being socially upward compared to the other party shows in your mannerism and is a strict No-go when you want to have a successful communication. Balanced mannerism and profile show prior to start of a conversation leads to higher chance of the conversation moving ahead and also puts the other person at ease. So, leave the heavy baggage behind and treat every one your equal.

The practice observing your listener for signs of confusion will stand you in good stead. Check to see if your message will pass through the receiver’s filters and still be understood as you intended.  Be a responsible communicator to avoid misunderstandings.

From  my new book, Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up — coming soon. Watch for it. In the meantime, get your FREE 6-part audio series, The Power of Effective Communication simply by entering your name and email in the box to your right.

Communication Quick Tip – The Keep Cool Formula

It always helps to have a quick formula that’s easy to remember, easy to post where you can see it and easy to implement. In touchy communication situations when emotions might thwart clear thinking try these 3 steps:

1. Look – Observe the pace, voice, eye-contact and posture of your listener. Pay attention to emotions, intentions, and any mental or physical distractions. Match and step it down if emotions are high.

2. Adjust – Shift your style to communicate in the way your listener likes to communicate. A small adjustment now saves time, money and effort later.

3. Verify – Verify that the translation and comprehension of your message matches your intention. (and be honest about your intention-is it aligned to your highest self?)

Ready for more tips you can use? Just enter your name and email in the boxes to your upper right and get FREE Instant Access to your 6-Part Audio Series – The Power of Effective Communication now. Go. 6 short audios that can change the way you communicate. or CLICK HERE

Workplace Communication – 5 Mistakes that can Damage Your Career

Open up a place in the conversation so your listener can fit in.” I made this assertion a while ago and I swear by it even today. You need to give space to your listener so that the conversation gets initiated, and converts from a monologue to a dialog and eventually into a mutually beneficial business relationship.

Excellent listeners, regardless of their job function, brand themselves as leaders. It’s a natural process. Poor listeners can damage their careers and never know why. I wrote about this a couple of months ago and recent interactions with those that commented have made my resolutions stronger. The basis of my article then was to shortlist 5 basic mistakes that people made while communicating in the workplace and I would like to restatethem:

Mistake # 1 – Judging rather than Focusing.  Critical to avoid if you intend to have an honest and fruitfulconversation. You MUST focus on the other person’s conversation rather than his or her clothes, accent or appearance. Stop judging the speech pattern, accent, presentation or mannerisms and instead listen to the message. You need to focus on the value of the content he or she is providing. Suspending your judgment for a short time might lead you to learn something helpful or important.

Mistake # 2 – Making Assumptions. Do you always know more than the speaker? Should you always start and continue a conversation with a preconceived notion? Do you use phrases such as “I know that already” before you have heard a complete sentence? The message you send is, “I know more than you do, so let me help you out.” This is not only rude behavior but it will brand you as a “know it all.” Learn to listen patiently.

Mistake # 3 – Correcting and Disagreeing. Let the speaker complete his chain of thought and deliver what he or she wants to convey before you jump to tell him or her that he or she is incorrect. Give the other person a chance to put across his or her point. Don’t be a conversation breaker. You might have missed a key point and this might turn out to be a major insight into something that eluded your consideration.

Mistake # 4 – Impatient Behavior. A strict No.  Don’t let the speaker feel that you are wasting your time conversing with him. Be patient and give the speaker his due. When you tend to lose interest in a conversation, either excuse yourself, if appropriate, or change the direction of the conversation by asking questions.  Remember, your non-verbal communication speaks loudly, meaning your foot tapping or turned shoulders will show your impatience, even if you never say a word. Even if someone has a boring delivery, shift your outlook and you’ll likely learn something.

Mistake # 5 –- Failure to listen to the entire message. You need to understand the message in its totality before jumping to conclusions. Don’t get stuck to a single point in a conversation and lose the bigger picture. Don’t react emotionally to a single idea and leave the others aside.

Learn to develop listening skills and you are sure to become a great communicator. The essence to great conversation is space for each speaker to put in his or her point. If you master this, you are sure to raise the level of your business relationships and help your career.

These tips and more like them can be found in my book, Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up. Pick up a copy today–you owe it to yourself. Click the book image on the right or go to Amazon.com.