Tag Archive for Allie Casey

Communication Tip – Turning Resistance into Cooperation

More Quick Tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Communication-Feeling Fear in Difficult Conversations

More tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Invitation for Communication

More quick tips from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)

Serve Customers the Way they want to be Served

From Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up

Assertive Communication Tip from “Misunderstood”

Another tip from Misunderstood!: The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up (Volume 1)
Get your FREE 6-part audio – The Power of Effective Communication. Just enter your name and email in the box at the upper right for instant access.

Customer Service – Policy Plus Personality

From Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up

Listening Mistake that can Hurt Your Career from “Misunderstood!”

Mistake: Making assumptions. Do you frequently finish other people’s sentences? Are you guilty of using the phrase, “I know that already” before you have heard a complete sentence?

The message you send is, “I know more than you do, so let me help you out.” This is not only rude behavior, but it will brand you as a “know-it-all.”

Instead, listen patiently, ask clarifying questions, and paraphrase the speaker’s words. Seek to understand the speaker and their message before making suppositions. This positive behavior will brand you as an excellent communicator.

Copyright 2010 Allie Casey. Excerpt from my soon to be available book  Misunderstood! the Fast Guide to Communicating at Work-What to Say, How to Say It and When to Shut Up. If you haven’t received your FREE 6-part audio series – The Power of Effective Communication” then get it now. Just enter your name and email in the boxes on the upper right for instant access.

The Only Business Shortcut that Never Comes Back to Bite You!

If you’re past the honeymoon stage in your business, you know that taking shortcuts have a nasty way of blowing up in your face.  Eventually.

BUT there are always a few people who seem to effortlessly zero in on the key points in any meeting, negotiation, management crises or opportunity.  They get more done, faster – both alone and through others.

Warren Buffett is an extreme example.  In 1991, his multi-billion dollar investment in Salomon Brothers was at the edge of disaster.  The government was *this close* to effectively shutting them down.

Buffett had to choose a new CEO, making what he considered the most important hire of his life.  And he did.   In 15 minutes.  He met the guy for 15 minutes and decided to hire him. And it was a fantastic choice.

Astounding, no?

Was it luck?  No.  Nor was it a kind of reckless shortcut in which he “hoped” it would work out.

Buffett has systematically trained his mind to see subtle things in every day situations that almost everyone else misses. Read more

Communication Begins Before You Start Speaking

Communication starts before you begin speaking. If you find that you’re frequently misunderstood then it’s time you take a look at yourself for the problem.

You must consider how your listener might be filtering your message. Is there a language barrier? If  your listener speaks a different language interpreting your message may lag behind the pace of your speaking.

Do you have different cultural backgrounds, religion, education or positions? These differences could color the way your message is received.

Is your listener emotionally stable or distracted by a physical ailment? He or she may find it difficult to focus on your conversation. Do you like each other? If not, everything you say may be heard in a negative light.

Practice observing your listener for signs of confusion. Check to see if your message will pass through the receiver’s filters and still be understood as you intended.  Be a responsible communicator to avoid misunderstandings.

From  my new book, Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up — coming soon. Watch for it. In the meantime, get your FREE 6-part audio series, The Power of Effective Communication simply by entering your name and email in the box to your right.

Effective Communication Tips from Misunderstood! The Fast Guide to Communicating at Work

LISTENING WHEN THE STAKES ARE HIGH AND EMOTIONS ARE RUNNING DEEP

One if the most difficult listening skills to master is the ability to allow another to vent completely before you offer advice, coaching, solutions or comfort. 

It takes fortitude to listen to complaints and grievances. 

The last thing most people want to do is ask a distraught or upset person if there is anything more they want to say….BUT , you must!

Yikes! Who wants to hear more whining, groaning, complaining or tales of woe.  As painful as it sounds, you must take the time to ensure the emotional storm has passed.

Jumping in to speak (even if there has been a long pause), before the last bit of sticky trash has come unstuck from the bottom of the barrel ensures you won’t be heard.  It’s  akin to  pouring clean water atop a thin layer of mud and expecting it to remain clean and  pristine. Not going to happen.

So you must ask, “Is there anything more?”  And if there is, you must listen and then ask again. Not until the answer is a resounding (even if whispered), “no–that’s it” can you offer your thoughts.

Try it. It works.

Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up is now available at Amazon. Pick up a copy and get your bonuses–today! In the meantime, get your FREE 6-part audio series, The Power of Effective Communication simply by entering your name and email in the box to your right.