One reason the English language is a challenge to learn is the sheer number of words available to communicate our thoughts and messages. It is this richness that allows us to communicate with greater distinction and accuracy. The subtle differences between words of a similar meaning allows us to choose the best word that conveys our intention.
If you find yourself tongue-tied or at-a-loss-for-words it might behoove you to enrich your vocabulary. Of course, that doesn’t mean that the best word is always the big word but don’t settle for a word that gets close when you have at your disposal a more accurate word.
Below is just 100 words (watch for more) every good communicator needs to have in their vocabulary. Which ones do you use regularly? Which ones do you need to add to your vocabulary? Which ones do you love? Which one have you forgotten?
Most people believe they are pretty good communicators. But you aren’t most people, right?
How well you express yourself determines how successful you’ll be in business and in life. The real question is are you continuously upgrading your communication skills or are you content with…”my skills work well enough”?
Here are 5 questions you’ll want to ask yourself if you want to know if you’re expressing yourself successfully:
1. Are you sending a clear, concise message when you speak? I s your message organized? Is your message free of jargon and lingo…not everyone speaks the same language you do. Is your message organized so others can easily follow what you’re saying.
2. Can you be heard? Is your volume loud enough and your enunciation crisp and clear? Are you speaking from your mouth or from your lungs? Are you using your breath to your advantage.
3. Do you ask for and listen to feedback? Want real growth? This is a fast way to up-level your skills and gain a new perspective. Ask people you trust to give you an honest assessment of your ability to express yourself clearly.
4. Have you considered how each receiver of your message might be filtering your message? Do you check to see if your message will pass through the receiver’s filters and still be understood as you intended? Ask clarifying questions, pause and give the recipient time to process before assuming they understood your message as you intended.
5. Is your message visually, verbally and vocally congruent? Does your body say one thing while your words say another? Does your voice negate your words? If these 3 components aren’t working together to send the same message your body language will often outweigh your words.
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Workplace misunderstandings are costly, stressful and potentially damaging to your career–especially if you created the communication snafu. Knowing how to handle communication blunders while keeping your composure can save a job, a reputation or a business relationship.
Sometimes even good intentions go bad. Early in my career I created a bad situation just because I was trying to do the right thing—serve a customer. If you’ve ever worked in commission sales perhaps you can relate.
While we were expected to help all customers, it apparently was not correct to be too helpful. (Yes, you’re reading a bit of disbelief on my part in that sentence. More years of experience tells me otherwise…but that’s another post.)
At the time, my helpfulness caused the customer to want to switch horses in mid-stream and work with me. That, of course, was not going to sit well Read more