Business Communication – Customer Service – Intuition – What Counts?

I need to immediately replace my air conditioning unit–yes, the whole shebang. Why the urgency? I’m in Orlando–can you say 85 degrees plus humidity. Lucky for me I’m a warm weather gal but even I have my limits.

So I’m waiting for the second of the 3 AC services I’ve been in contact with to show up and give me a quote. Which, of course, got me thinking about how businesses communicate…you knew I was going there right?

The first contender, whom I called directly, shows up a few minutes late but he did call a few minutes prior to our appointment time to let me know he was running behind. No points off…he called promptly and I know how things go in labor service.

He explains everything and calls me to come downstairs Read more

Life Purpose — Hand Analysis is a Method for Insight and Understanding Yourself Better

Seriously, wouldn’t your existence be so much easier if you knew what you were really suppose to be doing in your life? What if you knew that when you were a teen–it might ease a lot of angst! Hand Analysis will reveal your greatest talents, strengths, gifts and your purpose.

You’ll learn more about yourself, confirm some things you probably already know and understand why you need to be living inside your purpose on a daily basis.

You’ll be able to focus your drive, your activities and your mind on  your strengths. You’ll feel better about yourself and you’ll be able to live the life you were always meant to live.

Who doesn’t want that? Learn more at Hand Analysis.

“THE BALANCING ACT” on Lifetime Television – Watch April 13th

I talk about Workplace Communication and Reinvention Intervention with Beth Troutman from The Balancing Act, on April 13th. Watch Below!

Watch Below!!

Resisting What’s True for You

Nothing makes me crazier than knowing the truth about something and choosing to dismiss it.

Decades ago, I worked as a part of a merchandising/design team for a women’s sportswear company. As we developed designs for each new season we were required to present them to the president and sales manager for critique and “adoption.” In fact, the meetings were called adoption meetings! In essence, it meant your “job” was on the line each week. No matter how well we defended our choices of fabric, pattern and style, decisions were often made for what seemed like ridiculous reasons.

But this one time, the president uttered a statement that made my jaw drop. He said, “We know it’s the right thing to do–but we can’t do it.” Honestly, I no longer recall what he was referring to–but it doesn’t really matter.

Of course, what he meant was…”We know it’s the right thing to do, but we are ‘CONSCIOUSLY AND DELIBERATELY CHOOSING NOT TO DO IT!”

The thing was that there wasn’t anything stopping him from doing the right thing, he simply choose not to. This meant that everything done in relation to this decision was FALSE. A  LIE. A SHAM. And that just pissed me off to no end.

And that is how I feel when someone is given a piece of truth about their life purpose and then chooses to ignore it and proceed rapidly in the opposition direction. As a coach, I’ve seen this happen time and again.

If you want to be living in your purpose, first find out what it is if you don’t know, and then proceed Consciously and Deliberately along your path and honor your truth. It will make your life so much easier and happier.

If you don’t know what your purpose is I invite to get your hands analyzed now…here’s how: Hand Analysis Now!

 

Reinventing Yourself? Know Thy Talents

If you are due for a change–a personal Spring cleaning, of sorts–you’ll want to take note of your talents and passions. What comes naturally and easy for you? Talents, which are innate, are different than abilities, which are learned.

The next time you feel a lack of confidence, remind yourself of the talents you naturally possess. Talents don’t come and go; they are with you all the time. Speaking of time, the things you are truly passionate about are the ones that make you lose track of time. Passions may be things that come so easily for you, you can’t imagine why anyone would pay you to do it.

If you are reinventing yourself but don’t quite know what you want to be this time around, well, those passions and talents of yours are the things you want to put at the top of your list!

You have every reason to remain confident knowing that you always have talents that can be accessed and used when you need them. Don’t pooh-pooh anything. Remember, Oprah loves to teach, Martha Stewart loves homemaking, The Cake Boss loves to bake, Denise Austin loves to exercise and Andrew Zimmern loves to eat weird food! Hardly the things we think would make a lucrative career.

Dismiss nothing. Consider everything. You just never know what you can turn into a living and have fun doing it.

Let me know what you’re passionate about.

Still not sure what you want to be when you grow up? Then call me for a FREE Strategy Session and let’s get you on the right path.

Best Communication – Be True to Yourself

Work-Life Balance? Are you Kidding Me?

Every time I hear this term it makes my teeth hurt. What the heck does work-life balance mean anyway?

My work life and and life-life is all the same, BUT it doesn’t mean I allow others to intrude in my life willy-nilly. If that’s the issue you’re dealing with then you don’t need “work-life balance” you need a back-bone!

Seriously, if you choose to work for a person or organization where you know you’re giving your life away, frankly, I have no sympathy for you. But, if your understanding of  privacy parameters at work doesn’t include “contact me during my nephew’s bris” then speak up. Have the conversation to confirm your understanding of when you are available and when you aren’t.

Now, if you work for yourself then you are in control even when you think you aren’t. But..but…but…yeah, yeah, I can hear it now. If I don’t take my customer’s call then I’ll miss their business. Really? Really? If  that’s what you believe then that’s what you’ll get…customer’s that take you for granted and don’t see your value.  You control this to the extent that you value yourself.

Think about it. If you set the example for the type of life you want to live then that’s the client you’ll attract. I bet if you think back to the last customer that canceled  on you…it was the one that wanted to be “the exception to the rule.” You know, the one that always asked for an extra discount even after you’ve given them a special accommodation. It’s the client that seems to always have an excuse, or runs late, or calls you at all hours.

Grow a backbone. It will change your life. I know I’m going to hear comments on this one.

If you still aren’t sure what your life or life purpose is, well that’s a whole other story, but if that’s the case join me for Reinvention Intervention: 5 Really Simple and Smart Steps to Relaunch Your Life teleseminar course.  Starts March 15.

 

Lifetime TV – The Balancing Act

I taped my segment for Lifetime Television’s–The Balancing Act, yesterday. Great fun!

My host, Beth Troutman, is smart and vivacious–an excellent communicator who clearly loves what she does for a living. (And, yes–she’s quite beautiful in person.) She made my interview seem like an intimate conversation between girlfriends and I’m hoping that’s what it looks like in the final production.

We talked about my book, Misunderstood! The Fast Guide to Communicating at Work, and why misunderstandings and the lack of honest communication (especially inner or self conversation) may be the source of so many unhappy, frustrated workers. A recent Parade poll showed that 61% of the people who responded would not make the same career choice if they had the opportunity to do it all over again. Sad statistic.

It’s why I know there is a need for Reinvention Interventions–we need to be living and doing our purpose in the world–just like Beth.

It’s not too late to join me for Reinvention Intervention: 5 Really Smart and Simple Steps to Relaunch Your Life. This 5 week teleseminar course starts Tuesday, March 15 and you can still attend at an amazingly low price. The bonuses alone make this worth attending. Read more here: Reinvention Intervention Teleseminar.

My experience with everyone I met at The Balancing Act,  from the make-up artist, to the camera crew to the producer (and everyone in between) was friendly and professional, making the entire experience a memorable one. Thank you all.

The segment will air sometime in April so stay tuned for updates.

Communication at Work–The Power of the Pause

I posted this video a year ago–seems time to pull it out again because the message is eternal. Enjoy!

Manager’s Top Job – Clear Communication

Unclear communication and workplace misunderstandings can lead to a loss of productivity, money, clients or worse. Clear communication is the benchmark of a good office and tops the lists of best business practices with a capital “C”.

The clear communication implementation process begins when a new hire joins your team. As a manager, it is your job to make the person Read more