It always helps to have a quick formula that’s easy to remember, easy to post where you can see it and easy to implement. In touchy communication situations when emotions might thwart clear thinking try these 3 steps:
1. Look – Observe the pace, voice, eye-contact and posture of your listener. Pay attention to emotions, intentions, and any mental or physical distractions. Match and step it down if emotions are high.
2. Adjust – Shift your style to communicate in the way your listener likes to communicate. A small adjustment now saves time, money and effort later.
3. Verify – Verify that the translation and comprehension of your message matches your intention. (and be honest about your intention-is it aligned to your highest self?)
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