Active and attentive listening is not always easy to do-but it is critical to success. Poor listeners can damage their reputation and hurt their careers. Today I want to talk a bit about making assumptions vs. really listening.
You might be making assumptions if you answer yes or sometimes to the following questions: Do you frequently finish other people’s sentences? Do you use phrases such as “I already know that” before your have heard a complete sentence?
If you do the message you send is, “I know more than you do, so let me help you out.” This is not only rude (and arrogant) but it will brand you as a know-it-all.
Instead listen patiently, ask clarifying questions, and paraphrase the speaker’s words to ensure you really do comprehend what they are saying and intending. Seek to understand the speaker before making suppositions. This positive behavior will brand you as an excellent communicator.
What do think?
Excerpt from the book Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up. Pick up your copy at Amazon today.