Communicating at Work – Managing Unmet Expectations

A common complaint from managers revolves around unmet expectations from direct reports and team leaders.  Whether we are talking about missed deadlines, missed goals or missed opportunities communication is always at the heart of the problem.

Let’s take a look at just one root cause  of unmet expectations and a solution.

Problem: Systems and  tools don’t function as needed and departments don’t work well together.

Solution:
1.  Provide the needed tools to do the job
–including software, hardware, human resources, filing and process systems, proper forms, paper, etc.  It is difficult to hammer nails without the nails.

2. Smooth the path between departments to eliminate the “I can’t start my part until I receive this information from…” syndrome. Catch issues before they start. Ensure that all departments are coordinated with the same expected outcome.

3.  Grant the authority to do the job. Often an issue between departments occurs when one department is expected to perform  but has no authority to make decisions that directly affect their ability to do so. Design is often driven by manufacturing , which is driven by operating goals. If operating goals are best met by producing out-of -date products (sounds crazy, but it happens a lot), then design can not create what the market is asking for and sales people can’t meet their goals. Don’t expect a quick fix. All departments need to understand their role in profitability and growth.

Want more information about root causes and solutions? You’ll find it on pages 113 – 115 of Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up.
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Leave me your story of unmet expectations.

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