Communicating at Work – 5 Steps for Managing Resistance to Change

Resistance to change is  a common workplace challenge. Poor communication contributes to the push-back that comes with rolling out new procedures,  a change in status,  a physical move or launching a new project.

The dissension can come from a single voice or the collective whole.

Try these 5 steps for gaining cooperation:

1. Spell out and communicate both orally and in writing, exactly what the changes are and how they will affect individual positions.

2. If you choose to entertain objections set a time frame and stick to it.  A never ending gripe session serves no one.

3. Listen to the emotions and the underlying fears that are often couched in vague complaints such as “this will take too much time.”  The fear may be that the employee will have to stay later and miss picking up their child on time.

4. Check your interpretation of the complaints by reflecting back what you have heard.

5. Consider suggestions and set a follow-up date for the outcome. Not all changes have that kind of flexibility but you might be surprised at what can be adjusted for better buy-in.

Employees simply want to be a part of something bigger. Use this opportunity to communicate honestly and create a deeper  connection and the odds for cooperation will increase.

Find more tips for communicating effectively at work in my book, Misunderstood! The Fast Guide to Communicating at Work – What to Say, How to Say It and When to Shut Up.  Buy it at Amazon.com


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