A common complaint from managers revolves around unmet expectations from direct reports and their teams. Similarly, workers complain that expectations are not clear and leave too much room for misunderstandings and assumptions.
Here is a look at some root problems and solutions:
Problem: Failure to clarify the desired results assuming the outcome is understood.
Management is often working [...]

Leadership requires  far more than a list of 10 qualities but for the sake of space and feedback I’ve listed a few I don’t usually see mentioned.
It goes without saying that the broad category of  communication skills is a quality I believe every leader needs to succeed so I’ve chosen not to put it on [...]

Negotiate anything, anytime.
Negotiations and persuasive communication are the skills most requested by business professionals. Communicating in the workplace requires tact, awareness, timing and the right words.
Here are three more key elements for successful negotiating and persuasive conversations:
1.  Keep control of your emotions.
Negotiations trigger your emotions when you fail to realize that you are an adult [...]

1. No matter how ridiculous the behavior from employees never forget the underlying emotion is always fear.
I’ve seen tipsy job candidates as well as drunk-as-a-lord employees. Tears in the workplace—far too many to count. Witnessing even one employee’s full-out, red-faced, nose-running tantrum that scared the living daylights out of customers  is more than enough. [...]