Misunderstandings in the workplace are often the result of poor self-confidence. Confidence shows up first in your presence. In-other-words, your posture, the way you move, the way you stand and your energy.
What does all of this have to do with avoiding misunderstandings? The non-verbal message sent by slouchy shoulders, an unbalanced stance and a voice that lacks conviction can easily negate even the clearest verbal message…and that causes misunderstandings. Communicate like you mean it.
Consider the young manager who is not quite sure of herself as she attempts to give direction to her assistant. The request might be as simple as completing a report needed for a meeting. Her words might be clear but her assistant might read her lack of confidence in her demeanor to mean…”if you have time to get it done.”
If you’re thinking this never happens, think again. The dog whisperer, Cesare Milan, tells dog owners that the conversation they are having in their in heads –positive or negative– translates to the energy a dog understands. The same thing occurs with humans, and no one knows this better than children. The mother who attempts to stop her child from an unwanted behavior by sweetly saying “no honey” in a voice that says “I don’t really mean it” hardly gets the response she would like.
Communicating with confidence won’t eliminate all misunderstandings but it will help. What do you think?
For more communication tips pick up a copy of Misunderstood! The Fast Guide to Communicating at Work. You can get it by clicking the icon of the book on your right or at Amazon.con.