Archive for Communication
Effective Communication Tips from Misunderstood! The Fast Guide to Communicating at Work
Posted by: | CommentsOne if the most difficult listening skills to master is the ability to allow another to vent completely before you offer advice, coaching, solutions or comfort. It takes fortitude to listen to complaints and grievances. The last thing most people want to do is ask a distraught or upset person if there is anything more they want to say.
Yikes! Who wants to hear more whining, groaning, complaining or tales of woe. But you must! Jumping in to speak (even if there has been a long pause), before the last bit of sticky trash has come unstuck from the bottom of the barrel ensures you won’t be heard. It’s akin to poring clean water atop a thin layer of mud and expecting it to remain clean and pristine. Not going to happen.
So you must ask, “Is there anything more?” And if there is, you must ask again. Not until the answer is a resounding (if quiet) “No–that’s it.” can you offer your thoughts.
Try it. It works.
Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up is coming soon. Watch for it. In the meantime, get your FREE 6-part audio series, The Power of Effective Communication simply by entering your name and email in the box to your right.
Communication Tips from Misunderstood! The Fast Guide to Communicating at Work
Posted by: | CommentsCommunication Skills – Keep Cool Under Pressure
Posted by: | CommentsCommunicating at Work – Put Your Response into Perspective
Posted by: | CommentsIt’s difficult to keep your cool in an emotionally-charged conversation without saying something you’ll regret.
Consider the long term impact of your words. What result will occur moments after your conversation? Will the results last more than a few moments? What about in a year from now? You’ll discover that some conversations didn’t need to happen at all–but don’t make that an excuse for not having the ones that do.
Thinking about the long term consequences allows you to put things into perspective. And, perspective goes a long way towards guiding the tone, words, and intention of your communication.
Copyright 2010 Allie Casey
Excerpt from the forthcoming book –Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say it and When to Shut-up
Workplace Communication – Giving Negative Feedback
Posted by: | CommentsWhen giving negative feedback keep in mind the type of feedback you are providing:
* Is it to find a solution to a disagreement?
* Is it directions or information to shift a project that is going off course?
* Is it to express dissatisfaction concerning work, behavior, or productivity?
Asking these questions and making the distinction helps you keep focused on the response and behavior you are seeking. It’s easy to get distracted or go off course especially when your listener starts defending his position.
Try it. Leave your comments.
*This tip comes from my forthcoming book, “Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say it and When to Shut-Up! Watch for it.
Feedback–How to Provide Positive Gift-Giving Phrases
Posted by: | CommentsSometimes giving positive feedback is as challenging as giving negative feedback. The difficulty is sounding positive and specific not just enthusiastic and generic. Everyone is in the position to offer “gift-giving phrases”–boss to employee, co-worker to co-worker, salesperson to customer, parent to child, spouses, partners and so on.
Here are a few gift-giving phrases: (be specific with the details)
- You really made a difference by ___( sharing your expertise, pitching in to help…)
- I’m impressed with your____( ability to handle angry customers, insight into this project…)
- You got my attention with___( your interpretation of the research…)
- You can be proud of yourself for___(handling that misunderstanding with diplomacy….)
- One of the things I enjoy most about you is___(your ability to make others feel good…)
Share your own gift-giving phrases below.
Just for Laughs!
Posted by: | CommentsAssertive Communication
Posted by: | CommentsTo get your FREE 6-part Audio program – The Power of Effective Communication just put your name and email int the box to your upper right (privacy respected) or go to http://www.communicationskillsuccess.com
Information Contact Allie at 407-313-4967
or Ask Your Questions on the Contact Page

