Archive for Allie Casey

Misunderstandings in the Workplace – An Invitation for Conversation

What is it about communication in the workplace that invites challenge instead of cooperation? Is it ego, fear, ignorance, culture or human nature? I can hear you checking off all of those factors and maybe adding a few of your own. But the question remains… what can you do about decreasing misunderstandings at work?

Short of listing all the potential dreaded conversation scenarios and a list of possible come-backs, I’d like to invite you to explore another approach: An “Invitation to Conversation.”

The “Invitation to Conversation” is both a formula and a mindset. The approach is to look at a conversation as an invitation to join in and share an experience. If I invite you to an event, a party or out on a date you might picture a ceremony, festivities or a romantic evening. You also have the option to accept or decline my invitation. Either way, I expect a response.

If you apply this to business and you decline my invitation you have agreed to disagree. If you accept, you agree to engage in a conversation. Of course, if I don’t hear back that sets off another round of miscommunications. Unfortunately, this is all too common both in business and life.

The invitation also comes with the notion that there will be an exchange of some kind. If I invite you to a birthday party and upon your arrival I hand you a bowl, an apron, and cake-mix you may get a slice of cake in the end, but I suspect that making the birthday cake was not what you had in mind. My thoughts did not translate into your thoughts.

And that is the objective for many workplace conversations-to get me thinking the same way that you do. When you fail to confirm that your message has been interpreted the way you intended that’s the start of another communication miscue. You must take the time to ensure you have conveyed your thoughts in the best way possible and that I have interpreted them the way you intended.

The formula for the “invitation” looks like this:

Intention: What outcome do you want as a result of your message? Be honest here–otherwise everything is built on falsehood.
Information: This is your message. The actual words you speak and the way you convey them.
Interpretation: How your listener deciphers the message. It might not be the way you intended. Check first.
Interaction: This is the key component-engaging to confirm the interpretation. Did they understand as I intended?
Integration: The intended result, change, or behavior is understood, implemented and assimilated.

And this process needs to be in-time, otherwise it’s like receiving the invitation after the event. What’s the point? Use the invitation to change the way you think about engaging with others-think guest not competitor. And use the formula as a simple way to keep on track and ensure that you have been heard correctly.

This technique plus dozens more can be found in my book, Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up. Pick up a copy today.

Workplace Communication—7 Steps to Turn Resistance into Cooperation and Gain Respect

Employee resistance to change in the workplace is nothing new. Leaders and managers accept the pushback that comes when rolling out new procedures, changes in operations, shifts in hours, status, or even the loss of a prime parking space. How you deal with resistance makes the difference between gaining cooperation and respect and being viewed as an uninvolved, autocratic administrator.

Whether the resistance comes from a single dissenter or an entire department, use the following steps to gain cooperation:

Step1. Clearly state what you want, when you want it and how it will affect individual jobs. Use a firm but neutral or positive tone of voice. Refrain from conveying disappointment, anger or defeat. Your particular situation or location will dictate the appropriate vocal expression.

Step2. Decide beforehand how much time you will allot to objections, groaning and griping. Inform the person or team you are addressing about the time limit. Let them vent.

Step 3. Listen to understand concerns. What underlying emotions are behind the complaints? What are the real fears behind the protests? Often the real fears will not be voiced in the initial session and until further questioning your understanding may be based on false assumptions.

Step 4. Check your perceptions by reflecting back your understanding of the concerns. Do not allow another round of protests, rather simply check for confirmation.

Step 5. If appropriate, ask for suggestions. Not every circumstance will allow for this but to the degree that employees feel engaged in the process the quicker the cooperation. Once again, do not allow suggestions to go on forever and keep the conversation on suggestions only—not grousing. Be involved. Listen and list possibilities without judging. Put it all down. Be open to viable proposals.

Step 6. Suggest a review or an opportunity to revisit the impact of the change after a test run or implementation. This is a good practice to put into place whenever a new procedure or shift has taken place, regardless of the initial response. Small changes made at this re-visit may prevent a complete breakdown if left unchecked. This is also an excellent opportunity to increase face-time, engage employees and learn something new.

Step 7. If these steps fail, explain the costs of noncooperation. Change is what makes an organization stay competitive, robust and profitable. Dissenters may be in the wrong position or job so act accordingly.

Cooperation comes when people know and feel they are part of something bigger. Employees know that changes occur but welcome the opportunity to influence the outcome and success. However, just because you communicate openly and involve employees by asking for suggestions, does not mean they make the final decision. Be a leader—listen, learn and them implement.

Now get your FREE 6-Part Audio Series – The Power of Effective Communication.  For more tips like the ones above pick up a copy of my book, Misunderstood! The Fast Guide to Communicating at Work–What to Say, How to Say It and When to Shut Up. People love the insights and easy to apply techniques.

Body Language – 10 Tips for Reading People and Interpreting Gestures

by Lynda Goldman

Reading people and their body language can give you great insights into their true feeling.

We use our head, arms, hands, shoulders and even legs and feet to make gestures, and emphasize what we are saying, but the majority of gestures are made with the hands and arms. Here are some things to look for, to help you interpret body language and gestures.

1. Nodding or tilting the head to the side shows interest, active listening, and concern.

2. A head held up indicates confidence, but if it is held too high, it can indicate aloofness or a patronizing attitude – looking down your nose at someone.

3. Shrugging the shoulders with a palms-up gesture indicates that the person doesn’t know or care, or is bored or uninterested.

4. People sometimes reveal their real feelings through body language that contradicts their words. For example, if someone says he agrees with you, but his head moves slightly from side to side, he is really signaling disagreement. He may be showing his real feelings, but not want to be bothered arguing with you.

5. Some people pick lint from their clothing. Whether this is conscious or unconscious, it can indicate that they disagree with you, but can’t be bothered to argue.

6. Nervousness often shows in your hands. People who are anxious may rub or wring their hands together, or clasp and unclasp them.

7. When we aren’t comfortable with our hands, we hide them in our pockets or behind our backs. Hands in the pocket convey a hidden agenda or secretiveness.

8. An open palm suggests honest and sincerity. A closed fist can be considered menacing.

9. Hands on the hips can be seen as defiant.

10. The fig leaf position, with your hands clasped together over your crotch, or folded tightly over your chest (the female fig leaf) can make you seem aloof or defensive.

Do you know the biggest business image mistakes? Find out with these free reports:

7 Business Casual Crimes and How to Solve Them, and 13 Foods that Can Sabotage a Business Meal, when you sign up for my Communication Capsules Ezine at: http://www.Impressforsuccess.com/signup.html

From Lynda Goldman, author of 30 books including How to Make a Million Dollar First Impression

Article Source: http://EzineArticles.com/?expert=Lynda_Goldman
http://EzineArticles.com/?Body-Language—10-Tips-for-Reading-People-and-Interpreting-Gestures&id=1018081

Internal Communication – Workplace Magic or Myth?

Happy New Year – What Important Questions Do You Need to Ask?

I just posted an article on ezinearticles  http://ezinearticles.com/?id=3525063 about the top 10 questions to ask at work.  This got me thinking about what questions  I need to ask myself  as I look back at 2009 and look ahead at 2010. Here’s my top ten:

1.  What am I most grateful for in 2009?

2.  What can I celebrate from 2009?

3.  What did I do best in 2009 that I can carry into 2010?

4.  What could I do better in 2010?

5.  What stopped me from meeting some goals in 2009?

6.  Are those goals still important? If yes, what do I need to do differently, who do I need help from and what mindset do I need to have to achieve them in 2010?

7.  Who do I need to know in 2010?

8.  Who needs to know me?

9.  Who do I serve?

10.  Who do I need to thank?

Your turn-what questions do you need to ask? Please share in comments.

Here’s to Your Success in the New Year

Key Communication Tip – Practice Extreme Listening!

Communicating at Work for Better Results

Communicating at the Office Party

Communicating from the Heart

Tis the season to be communicating from the heart…of course, that should be every season but for the purposes of this post we’ll let that go.  It  does seem though that despite the prevalence of holiday blues, the continuing economic challenges blah, blah…that people do seem to want to spread some joy in December.

I’m guessing that’s simply a craving to find the proverbial shinning star in the cloudy sky. Really there’s nothing wrong with that…in fact, I applaud it. So go ahead say something, do something, write something to someone…from the heart. December is a great excuse, if you need an excuse, to be a little kinder.  Communicate with joy this month.

Thank you readers, I appreciate your stopping by. Send smiles. Enjoy December!